FAQ

Q. Do you allow local pickup?

Yes, our showroom is open for shopping, consultations or pickup. Some items are shipped directly from the manufacturer due to their size or for other reasons (cosleepers and potty chairs fall into this category), please call for pick-up availability 877-536-0850. If you prefer to order online for PICKUP ONLY, please select this option during checkout.

Q. When will my item ship?

In-stock items ship within 24-48 hours of receipt of payment. Back-ordered items can take up to two weeks to ship.  Items that ship directly from the manufacturer may take longer.                

                Note: bumGenius, Econobum, Flip, Hemp Babies and Rumparooz products may only be shipped to United States addresses (including territories and military addresses)                               

 Q. How much is shipping?

A. All orders ship for $5.95 in the continental US. We are happy to ship to Alaska and Hawaii and will contact you if the shipping cost will be higher than our flat rate ($5.95). We usually only need to increase shipping costs for larger or heavier items such as cosleepers and prefolds.

We can not ship Rumparooz, Econobum, Hemp Babies, Flip or BumGenius items outside the US due to manufacturer's agreements. We can not ship Thirsties items to Finland. Orders that violate this policy will be refunded.

In order to maintain our low shipping price, we ship items the most cost-effective way possible. Usually this is either Priority Mail (USPS), Parcel Post (USPS) or UPS Ground. If it is important that an item arrive quickly, email us to let us know and we will do our best to accomodate your needs.

Q. How do I get started with cloth diapers?

A. There is a wealth of information in our Cloth Diaper Learning Center. You'll find out how many diapers you need, how to wash them and even how to fold a prefold or flat diaper.

Q. Do you offer a layaway program?

A. Yes, you click here for the details of our layaway program.

Q. What is your return policy?

Most items can be returned within 14 days of receipt as long as they are returned to me in UNWASHED and UNUSED condition. To be eligible for a refund, please email me as soon as possible to let me know you would like to return the item. Returned items must be in new condition with packaging intact and all tags still attached, any pieces or parts with the item, and I must received it back within 14 days.  If shipping was orginally paid for by us then the actual shipping cost will be deducted from refund.

If you use or wash an item it is yours forever. I will be happy to recommend places to sell used items but I can not accept any item for return once it has been washed. The ONLY exception is for manufacturer's defects.

For safety reasons there are NO RETURNS on soaps or cosmetics, herbs, cloth pads, washed diapers or anything edible.